Frequently Asked Questions- FAQ
What is virtual prepaid debit card?
Virtual prepaid debit card is a non-physical bank card that you can use to pay for anything online. It comes as Visa card, MasterCard, American Express card. They're not physical card. But you can also order physical type if that's what you want
Is the virtual prepaid debit card accepted worldwide?
Yes, the card is acceptable on any website where Visa card or MasterCard or American Express card is accepted
I don't want virtual prepaid Mastercard or Visa card, rather I'll like to purchase gift card instead. Where can I purchase all sorts of gift card?
You can purchase gift card at our Amazon store or at other stores at Purchase best selling gift cards here. That's a general listing of gift cards. But if you want gift cards sorted by occasion, example for birthday or Halloween, go to Buy gift cards by occasion here.
You can also buy gift cards by brand. Order the best gift card brands out there. These gift cards are as good as cash. Choose brand below.
Can I purchase virtual prepaid Mastercard or Visa debit card and receive Bitcoin instead?
Yes, you can order debit card and receive Bitcoin instead. But the only orders qualifying for debit card to Bitcoin are orders placed through the link Buy Bitcoin with debit card, no ID verification
All orders placed through Amazon are different and they're not qualified for debit card to Bitcoin or gift card to Bitcoin. Hope you understand.
Can I purchase gift card and receive Bitcoin instead?
Yes, you can order gift card and receive Bitcoin instead. But the only orders qualifying for gift card to Bitcoin are orders placed through the link buy gift card and receive Bitcoin instead
All orders placed through Amazon are different and they're not qualified for gift card to Bitcoin. Hope you understand.
Can I purchase the card from any country?
Yes, you can buy the card from any country in the world.
How do I receive my card details after placing an order ?
Your card details would be sent to the same email address you used to place your order
Your card details would be sent to the same email address you used to place your order
What country issues the card ?
The card is issued by a bank in the USA
Is the card reloadable ?
Yes, the card is reloadable. You can add more money to your card any time you want.
What's the validity of the card ?
The card is valid for 3 years
Can I order card in bulk to re-sell ?
Yes, you can order as many cards as you want if you want to re-sell them for a profit. If you want to buy in bulk, you'll get it at a discount price
What currency is the card ?
The card is in US dollar
What denomination is the card ?
The card could be in any denomination you want. Example: $50, $100, $150, $200, etc
How long does it take to issue the card ?
It takes 6 days to issue the card if you order by Flutterwave or 8 days if you order by Paystack
Can I cancel an order ?
No, you can't cancel your order but you can instead ask for a refund by Bitcoin or USDT or Ethereum cryptocurrency
No, you can't cancel your order but you can instead ask for a refund by Bitcoin or USDT or Ethereum cryptocurrency
At what time frame am I allowed to ask for a refund ?
You are allowed to ask for a refund within 5 days of placing your order. You can't ask for a refund after 5 days of placing your order
Important: It's ok to ask for a refund but, again, if you do so, we would refund your money by Bitcoin or USDT or Ethereum cryptocurrency. Note that this would come with a 30% monetary loss to you. Example: if you ordered $100 worth of card but you ask for a refund, you'll instead be refunded $70 Bitcoin or USDT or Ethereum, plus VAT.
When will I get my refund ?
If you ask for a refund, you'll get your money back in Crypto within 6 days- beginning from the first day you placed your order. Example: if you ask for a refund on the 5th day after placing your order, you'll get your money back in Crypto the following day if ordered by Flutterwave or in two days if ordered by Paystack
How do I ask for a refund ?
Email us with your request for a refund to: info@cardswe.com
Email us with your request for a refund to: info@cardswe.com
What happens when I ask for a refund ?
We'll tell you to wait until we receive your payment, when we receive your payment, we'll ask for your crypto wallet address so that we send you Bitcoin or USDT or Ethereum cryptocurrency
Do you require KYC verification to process an order ?
No, we do not need KYC verification from a customer to process an order
Do you require KYC verification to issue a refund ?
No, we don't require any KYC verification to issue a refund
How do I get my card?
If you order the virtual type, we will send you the card details by email. Or if you order the physical card, it would be sent to your address.
What will I get after I order the card?
If you order the card, we will send you the 16 digit card number,
expiration date, and security code. Example;
Card number: 4721 7842 3657
2187, Expiration date: 20/2035,
Security code: 637.
Or if you order the physical type, it would be delivered to your address within 5 days.
Can I spend the card in any currency?
Yes, you can spend the money in your card in any currency in the world. The bank will do the conversion for you automatically.
What payment method do you accept?
We
accept payment credit or debit card or by bank ACH transfer made from company account (for USA customers). Note that we do not
accept bank wire transfer or payment from personal account. This applies to US customers only.
We also accept payment by Bitcoin. Alternatively, follow the link on the cards displayed below for other payment options; such as credit or debit card payment.
For Europe customers we accept bank wire transfer. We also accept payment by Bitcoin and credit or debit card payment.
We don't accept bank transfer from countries outside of US and Europe, rather we only accept payment by credit or debit card or Bitcoin. Hope you understand
How do I place an order ?
There are three payment gateways you can use to make payment, it's either by Paystack or Flutterwave or PayPal. Please refer to the order link given previously.
After you've made a successful payment, please contact us with your order number at email: info@cardswe.com or chat us on WhatsApp or Telegram below.
We'll normally reply within few hours, so in case you don't get our message within 24 hours, check your spam folder cause we would have emailed you.
Please see the payment options page for more information.
If you have any more question, email us at: info@cardswe.com or use WhatsApp chat below.
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